Can I control Family Cards?
Yes, you can manage everything through the stc pay app:Set spending limitsFreeze or replace cardsEnable/disable local, international & ATM useGet real-time spend updates
Will I earn cashback from my family members’ transactions?
Yes! As the primary account holder, you receive instant cashback for all eligible transactions made by your family members.
How will I be notified of transactions by my family members?
You’ll receive instant notifications for every transaction made using Family Cards.
How do I top-up a Family Card?
No need to top up separately – your family members will spend directly from your wallet balance.
How many Family Cards can I apply for?
You can apply for up to 5 Family Cards – 2 for adults (18+) and 3 for kids (ages 8–17).
What do you mean by Family Cards?
Family Cards are supplementary cards issued under your account, allowing your family members to spend from your wallet while you stay in control.
How do I change the receiver’s name after sending a transaction?
Please call our contact center at 77123123 to amend beneficiary details. I sent money but my receiver hasn’t received it yet. What should I do?Some transfers may take time due to bank or network delays in the receiving country.Check the status in Transfer > International Transfer > History. The transfer shows successful but the money […]
What is a cash pickup remittance?
Your recipient can collect the money from a partnered bank or exchange house using the reference ID.
How can I add or remove a beneficiary?
From stc pay app, go to Transfer > International Transfer > Receivers to easily add or remove a beneficiary.
What happens if my remittance is delayed?
Processing times vary by country and method. For detailed timelines, please check the details while sending the transfer.