FAQs

Learn everything about stc pay Business and the most frequently asked questions.

Business Accounts

01 How do I open a business account and how long does it take?

Opening a business account is fully digital and takes approximately 5–7 minutes if you have all the required documents ready. Applications are typically reviewed and activated within 24–48 business hours, with no branch visit required.

02 Can I receive international payments and access my account information online?

Yes. Your virtual IBAN receives both local and international payments, and you can access all your account information online anytime.

03 How do I receive my portal login details?

Once your application is approved, your portal login details are sent to you securely so you can start managing your finances right away.

04 What documents are required to open a business account?

For W.L.L. companies: Commercial Registration (CR), Bank Statement, VAT Certificate, Memorandum of Association, and CPRs of shareholders holding more than 20%. For Sole Proprietorships: Commercial Registration (CR) and Bank Statement.

Business Cards

01 How many corporate cards can my business issue?

You can issue up to 20 cards across your employees, teams, and departments, each with its own balance and spending controls.

02 Why choose the stc pay Business Card?

The stc pay Business Card combines instant virtual issuance, per-card spending limits, and automatic cashback — giving you full control without sacrificing employee convenience.

03 Can I set spending limits for each employee?

Yes. From the portal you can set individual spending limits, restrict transaction types, and freeze or unfreeze any card in seconds.

04 What happens if a card is lost?

You can freeze the card instantly from the portal to prevent any unauthorised use. Contact our support team to arrange a replacement card.

Transfers

01 Can I send both local and international transfers?

Yes. Local transfers (Fawri+) and international wire transfers both run through the same guided flow in your portal — no switching between systems.

02 Can I save beneficiaries?

Yes. Beneficiaries are saved with their status, country, and last-paid date so you can reuse them without re-entering details.

03 Can I view exchange rates before sending money?

Yes. Live FX rates are shown by destination before you commit to a transfer — no hidden charges or surprises at checkout.

04 Can I track previous transfers?

Yes. Your transaction history shows full status, amount, destination, and date for every transfer type, with export options for reconciliation.

Payroll & WPS

01 Is payroll processing WPS compliant, and is the service free?

Yes. Salary runs flow through LMRA-licensed, Central Bank-approved channels and are fully WPS compliant. Contact our team for current pricing details.

02 Can I process salaries for all employees at once?

Yes. Bulk payroll lets you upload a salary file and pay all employees in a single run — no need to process them individually.

03 Can I pay bonuses or reimbursements separately?

Yes. Non-WPS payments such as bonuses, allowances, and reimbursements use a separate flow so they stay clean of your WPS payroll records.

04 Can I access payroll reports and payment records?

Yes. Every payroll run is logged with timestamps, amounts, and employee details — and available for regulatory reporting on demand.

Bill Payments

01 Which bills can I pay through the portal?

You can pay direct billers and access Bahrain’s Fawateer network — covering utilities, government services, and telecom bills — all from a single place.

02 Can I pay multiple bills at once?

Yes. Bulk bill payment lets you pay multiple billers in one batch instead of one at a time, saving you significant manual effort.

03 Can I check the amount due before paying?

Yes. Live Fawateer inquiries pull the exact amount due in real time before you confirm payment — no guessing or overpaying.

04 Can I download payment history?

Yes. You can filter every bill payment by date or biller and export the history for reconciliation or audit purposes.

Payment Acceptance

01 Which payment methods can I accept?

You can accept cards, BenefitPay, and stc pay checkout — both online and in-app — from a single integration with the widest coverage available in Bahrain.

02 Is the Payment Acceptance solution secure?

Yes. stc pay Payment Acceptance is PCI-DSS compliant and processes all transactions through secure, bank-grade infrastructure.

03 Can I accept payments on my website and mobile app?

Yes. The checkout integration works for both web and mobile environments, giving your customers a seamless experience wherever they shop.

04 How can I monitor my transactions, and why choose stc pay?

Real-time settlement lands revenue directly in your dashboard. stc pay offers the widest payment coverage and lowest commission rates in Bahrain, with a fully integrated reporting suite.

About stc pay Business

01 Why choose stc pay Business?

stc pay Business is Bahrain’s all-in-one business finance platform. It combines accounts, corporate cards, payroll, transfers, bill payments, and cashback rewards in a single portal — with no branch visit required.

02 Are there any annual fees?

stc pay does not charge annual fees for your Business Account or cards. You pay only for the services you use. Contact our team for a full pricing breakdown.

03 How do I open a business account and how long does it take?

Opening is fully digital and takes approximately 5–7 minutes if you have your documents ready. Applications are typically reviewed and activated within 24–48 business hours, with no branch visit required.

04 Can I send both local and international transfers?

Yes. Your stc pay virtual IBAN supports both local Fawri+ transfers and international wire transfers from a single unified portal — no switching between systems.

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Get full visibility on payments, payroll, cards, and bills from one dashboard. Open your account in 5 minutes.

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